1. Introduction
Welcome to Nova VIP Cleaning. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.
2. Definitions
- “Service” refers to the cleaning services provided by Nova VIP Cleaning.
- “Client” refers to any individual or entity that uses our Service.
- “We”, “Us”, “Our” refers to Nova VIP Cleaning.
3. Services
We offer a variety of cleaning services tailored to meet your needs. Our service descriptions, pricing, and availability are subject to change without notice.
4. Bookings and Payments
- Booking: Bookings can be made through our website or by contacting our customer service.
- Payment: Payments must be made in full at the time of booking. We accept major credit cards and other payment methods as indicated on our website.
5. Cancellation and Refund Policy
- Cancellation: Clients may cancel or reschedule a booking at least 24 hours before the scheduled service time without penalty. Cancellations made less than 24 hours in advance will be charged a cancellation fee equivalent to 50% of the service fee.
- Refunds: Refunds are issued at our discretion and will be processed within 7-10 business days.
6. Client Responsibilities
Clients are responsible for providing a safe and accessible environment for our cleaners. This includes but is not limited to:
- Providing access to the property.
- Ensuring that pets are secured.
- Removing valuable items from areas to be cleaned.
7. Liability
- Damage: We take great care in delivering our services. In the unlikely event that damage occurs, clients must notify us within 24 hours of the service for a claim to be considered.
- Limitations: Our liability is limited to the value of the service provided on the specific date in question. We are not liable for any indirect, incidental, or consequential damages.
8. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of USA. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of USA.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Nova VIP Cleaning
Email: info@novavipcleaning.com
Phone: (786) 882-8802